We want you to be fully satisfied with our satellite radio setup guidance and activation support services. This Refund Policy explains when refunds are available and how to request one.
Eligibility for Refund
- Refund requests must be made within 7 days of the paid consultation.
- Refunds apply only to paid consultation fees, not to third-party charges (e.g. carrier fees, subscription fees paid to satellite radio providers).
- Refunds are not available once the technical assistance has been fully rendered and the customer's issue was resolved.
How to Request a Refund
Email info@websoftnavigate.online with your order details, the date of service, and a brief reason for the request. Our team will respond within 2 business days.
Processing Time
Approved refunds are processed within 5–10 business days to the original payment method.
Chargebacks
Please contact us before initiating a chargeback — most issues can be resolved directly.
Contact
Questions? Call +1 (877) 370-5553 or email info@websoftnavigate.online.